Xfinity Reviews

Xfinity's popular products and services encompass a range of internet, mobile, entertainment, and home security solutions. Among the most sought-after offerings are gig-speed WiFi for ultra-low latency, Xfinity Mobile for savings on internet bills, and Xfinity Rewards for customer loyalty benefits. Additionally, Internet Essentials provides affordable home internet starting at $9.95 per month, while Xfinity Prepaid offers flexible internet access with no annual contracts. For on-the-go connectivity, Xfinity WiFi hotspots are available, with a special 50% discount for a limited time. In the realm of entertainment, Xfinity presents options to watch live TV, sports, and streaming services, with the ability to add DVR and use the Xfinity Stream app to turn any screen into a TV.

Xfinity.com provides multiple payment methods for customer convenience. Customers can pay their bills online at Xfinity.com, using the Xfinity app, or by saying “Pay my bill” into their Voice Remote on Xfinity X1. Payments can be made via American Express, Discover, Mastercard, or Visa credit or debit cards, or through an ACH transfer from a valid savings or checking account with a U.S. bank. Additionally, customers have the option to mail a check or use a cashier’s check issued by a U.S. bank. For added ease, Xfinity allows customers to manage their saved payment methods online or through the app, where they can add, edit, or remove payment options. Moreover, customers can sign up for automatic payments and paperless billing for a more streamlined billing experience.

Xfinity.com's return policy allows customers to start a return or exchange within 14 days from when their device was shipped or purchased in a retail store. For accessories, the return or exchange period extends to 30 days from the purchase date. It's important to note that once the shipping process for a device or accessory order has begun, it cannot be canceled. When returning equipment, customers can use the Digital Return Center to follow on-screen instructions for the device they wish to return. If the device is not listed, alternative return options are provided. Customers can initiate their return online and send their equipment back with a prepaid UPS shipping label. They can also visit any Xfinity Retail Store to return their equipment, where it will be immediately removed from their account and a receipt confirming the return details will be provided. The return policy also mentions a $35 restocking fee for device returns, which will be deducted from the refund unless it's a warranty exchange or an accessory return. Devices must be in like-new condition; otherwise, a damage fee may be charged, potentially exceeding the cost of the device. For the shipping policy, devices must be activated before being returned or exchanged, and customers are advised to drop off their return package at a FedEx Office shipping center within seven days to ensure the device is received within 20 days of the return request.

Xfinity Smart Home offers a comprehensive suite of features designed for security and home automation. Customers can enjoy 24/7 video recording and professional monitoring services, with the flexibility to switch between Self Protection and Professional Monitoring at any time. The system is powered by the Xfinity Gateway, which allows for seamless integration with other smart home devices. Users can check in on their home from anywhere using live and recorded video, accessible for only $10 a month with no contract required. The service is compatible with a range of smart home brands, enabling customers to build and customize their system. Control and management of the system are facilitated through the Xfinity app, which requires a compatible xFi gateway. The app allows for smart home device integration, providing users with the ability to manage their home's security and automation features directly from their mobile devices..

Xfinity's Internet Essentials plan is designed to provide affordable internet access to low-income households. The plan offers 50 Mbps download and 10 Mbps upload speeds for just $9.95 per month. It includes a wireless gateway for in-home WiFi at no additional cost and access to Xfinity WiFi Hotspots. There's also an Internet Essentials Plus option with 100 Mbps download and 20 Mbps upload speeds for $29.95 per month. Eligibility for these plans typically requires participation in assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others, or enrollment in the Affordable Connectivity Program (ACP) with Xfinity. Additionally, customers have the option to purchase a low-cost computer for $149.99 plus tax and can access free internet training online, in print, and in person. The program has waived certain conditions such as not having had Xfinity Internet within the last 90 days and having no outstanding debt to Comcast that is less than one year old, until June 30, 2024, for new Xfinity Internet customers.

Xfinity Mobile provides a variety of features, including access to the nation's best LTE network and 5G coverage where available. Customers can enjoy enhanced speeds on millions of Xfinity WiFi hotspots, WiFi calling, call forwarding, and call waiting. The service also includes Caller ID, domestic roaming, HD voice, and visual voicemail. For international travelers, there are options for international roaming in over 200 countries and Mexico and Canada roaming. Xfinity Mobile also offers a personal hotspot feature, allowing devices to share their internet connection.